Product Replacement: If you receive damaged or incorrect products, we will replace the product with a new one at no extra cost to you. In case the products delivered do not match the items you ordered, we will ensure the correct products are sent immediately. Please note that product replacements will only be processed if reported within 10 days of receiving the products. Replaced products will be delivered within 7 days of receiving the defective products.
Non-Delivery Due to Address Issues: If the delivery cannot be executed on the first attempt due to reasons such as an incorrect or insufficient address, the recipient being unavailable, the address being locked, or refusal to accept the delivery, the order will still be charged. No refunds will be issued in these cases. An additional ₹40 delivery charge will apply for re-shipping the order.
We are committed to providing excellent customer service, and your feedback helps us to improve. Thank you for choosing Zolosa Foods!
Return Policy: Zolosa Foods offers no return policy. We can only replace the product in case of manufacturing defects.
Zolosa Foods, offers no refund policy. We can only replace the product in case of manufacturing defects.
Shipping and processing charges apply for deliveries in India and outside India and are intended to cover the costs of processing your order, handling and packing the products, and delivering them to you. These charges vary depending on the product, its size and volume, the packaging used, and the shipping destination. The approximate delivery time is 5-7 days, depending on your location.
